Santa Cruz Hightower 3 CC Carbon Frame

Returns

Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, we're unable to offer a refund or exchange. Apparel and shoes are not eligible for return once they have been shipped out.

We accept returns if the item is eligible for a warranty claim or if the wrong item was shipped to you. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we'll email you to confirm.

Sale items

Only regular-priced items can be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same one, email us at info@reevolution.sg and send the item to 16 Morse Road, #01-209, Singapore 099228.

How to return an item

1. Email us at info@reevolution.sg with your order details.
2. Bring or mail the item to 16 Morse Road, #01-209, Singapore 099228.
3. We'll inspect your item and email you once it's received.

You are responsible for the cost of return shipping, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For valuable items, we recommend a trackable shipping service or shipping insurance, as we can't be responsible for returns we don't receive.

Refunds

Once your return is received, inspected and approved, your refund will be processed to your credit card or original method of payment. A refund will also be issued if an item turns out to be out of stock after your order is placed. How long it takes to appear depends on your bank or card provider.

Late or missing refunds

If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before the refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please get in touch.

Contact us

Free standard delivery on orders SGD 80 and above within Singapore.

Delivery within Singapore

In-store pickup

Collect your order from our store at 16 Morse Road, #01-209, Singapore 099228.
Monday to Friday: 11.30am – 7pm
Saturday: 11.30am – 6pm

Overseas shipping

We ship overseas on request. Contact us with your address and the items you'd like, and we'll send you a shipping quote.

Request a shipping quote